Exploring Emotional Intelligence Trait Enablers for Knowledge Sharing: An Empirical Study

Nóra Obermayer-Kovács, Edit Komlósi, Cintia Szenteleki, Erika Viktória Tóth

Abstract


Purpose: The presented paper aims to reveal the relationship between emotional intelligence and knowledge sharing of employees of Hungarian organisations. Furthermore, the emphasis is placed on identifying the specific emotional intelligence traits which enable knowledge sharing.

Design/methodology/approach: The database includes 215 full questionnaires collected via LimeSurvey system. The research has applied quantitative methodology. After the Hungarian validation of TEIQUe (Petrides, 2009) emotional intelligence measurement and Kankanhalli’s Knowledge Sharing scale (Kankanhalli et al., 2005), correlation analyses have been adopted to test the hypotheses.

Findings: Significant positive relationship can be identified between employees’ emotional intelligence and knowledge sharing behaviour. Well-being, emotionality, self-control and sociability as emotional intelligence factors show relation to altruism, loss of knowledge and reputation. Among individual factors, differences can be identified regarding generation and position, while gender and education do not seem to play a significant role in this relationship. Regarding organisational characteristics, differences can be detected according to the size of the organisation.

Practical implications: The outcome of the research can help companies, managers and HR specialists to learn how to trigger knowledge sharing behaviour according to gender and position while taking the size of the organisation into consideration.

Original value: The original value of the research is that specific emotional intelligence traits have been identified to detect knowledge sharing behaviour regarding individual and organisational characteristics. The presented paper has been the first study to


Keywords


knowledge sharing; trait emotional intelligence; generation difference; Hungarian organisations

Full Text:

PDF

References


Abzari, M., Shahin, A. and Abasaltian, A. (2014), “Developing A Conceptual Framework For Knowledge Sharing Behavior By Considering Emotional, Social And Cognitive Intelligence Competencies”, Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 4, No. 1.

Arabshahi, M., Lagzian, M., Rahimnia, F. and Kafashpour, A. (2013), “The impact of emotional intelligence on faculty members' knowledge sharing behaviors”, Management Science Letters, Vol. 3, No. 12, pp. 2963–2970, ECONIS, EBSCOhost, (accessed February 3, 2015).

Arakelian, A., Maymand, M.M. and Hosseini, M.H. (2013), “Study of the relationship between Emotional Intelligence (EI) and Knowledge Sharing (KS)”, European Journal of Business and Management, Vol. 5, No. 32.

Baruch, Y. and Lin C. (2012), “All for one, one for all: Coopetition and virtual team performance”, Technological Forecasting & Social Change Vol. 79, Contains Special Section: Actors, Strategies and Resources in Sustainability Transitions, pp. 1155–1168.

Benson, G., Ploeg, J. and Brown, B. (2010), “A cross-sectional study of emotional intelligence in baccalaureate nursing students”, Nurse Education Today, Vol. 30, pp. 49–53. DOI: http://dx.doi.org/10.1016/j.nedt.2009.06.006

Bilińska-Reformat, K. and Sztangret, I. (2013), “Influence of knowledge sharing between intermediaries and IT leaders on developing offers for customers – Polish perspective” International Journal Management Cases, Vol. 15, No. 4, p. 205.

Chai, S. and Kim, M. (2010), “What makes bloggers share knowledge? An investigation on the role of trust”, International Journal of Information Management, Vol. 30, No. 5, pp. 408–415. DOI: http://dx.doi.org/10.1016/j.ijinfomgt.2010.02.005

Chen, Z. (2011), “The Interactive Effects of Relationship Conflict, Reward, and Reputation on Knowledge Sharing”, Social Behavior & Personality: An International Journal, Vol. 39, No. 10, pp. 1387–1394. DOI: http://dx.doi.org/10.2224/sbp.2011.39.10.1387

Chennamaneni, A., Teng, J.T.C. and Raja, M.K. (2012), “A unified model of knowledge sharing behaviours: Theoretical development and empirical test”, Behaviour & Information Technology, Vol. 31, No. 11, pp. 1097–1115. DOI: http://dx.doi.org/10.1080/0144929X.2011.624637

Chin, H.C. and Chen, H.T. (2013), “The effect of emotional intelligence on job satisfaction of vocational high school teachers”, Business and Information, pp. 267–273.

Chopra, P., and Kanji, G. (2010), “Emotional Intelligence: A catalyst for inspirational leadership and management excellence” Total Quality Management, Vol. 21, No. 10, pp. 971–1004. DOI: http://dx.doi.org/10.1080/14783363.2010.487704

Constant, D., Kiesler, S. and Sproull, L. (1994), “What’s mine is ours, or is it? A study of attitudes about information sharing”, Information Systems Research, Vol. 5, No. 4, pp. 400–421. DOI: http://dx.doi.org/10.1287/isre.5.4.400

Côté, S., Lopes, P.N., Salovey, P. and Miners, C.T.H. (2010), “Emotional intelligence and leadership emergence in small groups a University”, The Leadership Quarterly, Vol. 21, pp. 496–508.

Cote, S., and Miners, C. (2006), “Emotional intelligence, cognitive intelligence and job performance”, Administrative Science Quarterly, Vol. 51, No. 1, pp. 1–28. DOI: http://dx.doi.org/10.1016/j.leaqua.2010.03.012, http://dx.doi.org/10.1016/j.leaqua.2010.06.012

COVEO (2013), “E-book of Measuring Return on Knowledge in a Big Data World” available at: http://www.coveo.com/en/ebooks-white-papers/ebook/Measuring-Return-on-Knowledge-in-a-Big-Data-World (accessed February 3, 2013).

Darabi, M. (2012), “Emotional Intelligence: A literature review”, Journal of Applied Sciences Research, Vol. 8, No. 6, pp. 2991–2997.

Davenport, T. and Prusak, L. (1998), Working Knowledge: How Organizations Manage What They Know, Boston, M.A.: Harvard Business School Press.

Doğan, H. (2003), “An Analysis of Tacit Knowledge with Humanistic Approach: Strategic Using Ways and the role of Emotional Intelligence and Body Language in Developing and Sharing Tacit Knowledge”, Ege Academic View, Vol. 3, No. 1–2, pp. 58–66.

Dokhtesmatia, M. and Ghorbani, B.R. (2013), “Knowledge Sharing in Iranian academic institutions: Meta analysis approach”, Procedia – Social and Behavioral Sciences 73, Proceedings of the 2nd International Conference on Integrated Information (IC-ININFO 2012), Budapest, Hungary, August 30 – September 3, 2012, pp. 383–387.

Gaál, Z., Szabó, L., and Csepregi, A. (2013), “Organizational characteristics that influence the way middle managers and their subordinates are available to each other”, Proceedings of 14th European Conference on Knowledge Management (ECKM 2013), Kaunas, Lithuania, pp. 227–235.

Gardner, K.J. and Qualter, P. (2010), “Concurrent and incremental validity of three trait emotional intelligence measures”, Australian Journal of Psychology, No. 62, pp. 1–13. DOI: http://dx.doi.org/10.1080/00049530903312857

Grace, A.F. (2012), “Emotional Intelligence and Gender as Predictors of Academic Achievement among Some University Students in Barbados”, International Journal of Higher Education, Vol. 1.

Gray, P.H. (2001), “The Impact of Knowledge Repositories on Power and Control in the Workplace”, Information Technology and People, Vol. 14, No. 4, pp. 368–384. DOI: http://dx.doi.org/10.1108/09593840110411167

Güllüce, A.Ç. and İşcan, Ö.F. (2010), “The Relationship between Occupational Burnout and Emotional Intelligence”, Eskişehir Osmangazi University Business and Management Faculty Review, Vol. 5, No. 2, pp. 7–29.

Gupta, A.K. and Govindarajan, V. (2000), “Knowledge management's social dimension: Lessons from Nucor Steel”, Sloan Management Review, Vol. 42, No. 1, pp. 71−80.

Gupta, B. (2008), “Role of Personality in Knowledge Sharing and Knowledge Acquisition Behaviour”, Journal of the Indian Academy of Applied Psychology, Vol. 34, No. 1, pp. 143–149.

Hall, H. (2001), “Input-friendliness: Motivating Knowledge Sharing Across Intranets”, Journal of Information Science, Vol. 27, No. 2, pp. 139–146. DOI: http://dx.doi.org/10.1177/016555150102700303

Kalkan, V.D. (2004), “New Initiatives in Organisational Learning Studies; Organisational Intelligence and Informatıon producing”, 3rd National Informatıon, Economics and Management Congress Final Paper, Osmangazi University, Eskişehir, 2004, p. 405.

Kankanhalli, A., Tan, B.C.Y., and Wei, K.K. (2005), “Contributing knowledge to electronic knowledge repositories: An empirical investigation”, MISQuarterly, Vol. 29, No. 1, pp. 113–143.

Karkoulian, S., Harake, N. and Messarra, L.C. (2010), “Correlates of Organizational Commitment and Knowledge Sharing via Emotional Intelligence: An Empirical Investigation”, The Business Review, Cambridge, Vol. 15, No. 1 Summer, pp. 89–96.

Kessel, M., Kratzer, J. and Schultz, C. (2012), “Psychological safety, knowledge sharing, and creative performance in healthcare teams”, Creativity and Innovation Management, Vol. 21, No. 2, pp. 147–157. DOI: http://dx.doi.org/10.1111/j.1467-8691.2012.00635.x

Lindebaum, D. (2009), “Rhetoric or Remedy? A critique on developing emotional intelligence”, Academy of Management Learning & Education, Vol. 8, No. 2, pp. 225–237. DOI: http://dx.doi.org/10.5465/AMLE.2009.41788844

Luu, T. (2014), "Knowledge sharing and competitive intelligence", Marketing Intelligence & Planning, Vol. 32, Issue 3, pp. 269–292. DOI: http://dx.doi.org/10.1108/MIP-05-2013-0077

Othman, A.K. and Abdullah, H.S (2008), “The Influence of Emotional Intelligence on Tacit Knowledge Sharing in Service Organizations”, Knowledge management in emerging economies: social, organizational and cultural implementation, pp. 171–185.

Othman, A.K., Abdullah, H.S. and Ahmad, J. (2008), “Emotional intelligence, emotional labour and work effectiveness in service organisations: A proposed model”, Vision (09722629), The Journal of Business Perspective, Vol. 12, No. 1, pp. 31–42. DOI: http://dx.doi.org/10.1177/097226290801200105

Özler, D.E., Mercan, N., Aksanyar, Y., and Altinay, A. (2012), “A research on the relationship between knowledge sharing and emotional intelligence in the process of knowledge management”, The Journal of Knowledge Economy & Knowledge Management, Vol. 7, No. 2, pp. 117–132.

Petrides, K.V. (2009), „Technical manual for the Trait Emotional Intelligence Questionnaires (TEIQue)”, London: London Psychometric Laboratory.

Susanty, A.I. and Wood, P.C. (2011), “The Motivation to Share Knowledge of the Employees in the Telecommunication Service Providers in Indonesia”, International Proceedings of Economics Development & Research, Vol. 5, Issue 2, p. V2–159.

Szabó, L. and Csepregi, A. (2013), “Organizational characteristics and methodological competences – Are there difference within methodological competences needed for thinking and used for work method and style based on the characteristics of the organization”, Management and Marketing – Challenges for the Knowledge Society, Vol 8, pp. 353–362.

Thakur, V. and Sinha, S. (2013), “Knowledge Management in an Indian Perspective”, The SIJ Transactions on Industrial, Financial & Business Management (IFBM), ISSN: 2321 – 242X, Vol. 1, No. 1, pp. 7–12.

Tsai, M., Chen, K., and Chien, J. (2012), “The factors impact of knowledge sharing intentions: the theory of reasoned action perspective”, Quality & Quantity, Vol. 46, No. 5, pp. 1479–1491. DOI: http://dx.doi.org/10.1007/s11135-011-9462-9

van den Hooff, B., Schouten, A.P. and Simonovski, S. (2012), “What one feels and what one knows: the influence of emotions on attitudes and intentions towards knowledge sharing”, Journal of Knowledge Management, Vol. 16, No. 1, pp. 148–158. DOI: http://dx.doi.org/10.1108/13673271211198990

Wang, W., and Hou, Y. (2015), Motivations of employees’ knowledge sharing behaviors: A self-determination perspective. Information & Organization, 25(1), 1–26, DOI:10.1016/j.infoandorg.2014.11.001; DOI: http://dx.doi.org/10.1016/j.infoandorg.2014.11.001

Wang S. and Raymond, A.N. (2010), “Knowledge sharing: A review and directions for future research”, Human Resource Management Review, Vol. 20, pp. 115–131. DOI: http://dx.doi.org/10.1016/j.hrmr.2009.10.001

Yeniçeri, Ö. and Demirel, Y. (2007), “A Study on Organizational and Individual Impediments against Knowledge Sharing in Organizations” Selçuk University Karaman Business and Management Faculty Review, Vol. 12, No. 9, pp. 21–234.

Zhang, X., Chen, Z., Vogel, D., and Guo, C. (2009), “Exchange ideology as a moderator of knowledge sharing in virtual teams: A social exchange theory perspective”, International Journal of Internet and Enterprise management, Vol. 6, pp. 143–163. DOI: http://dx.doi.org/10.1504/IJIEM.2009.023927




DOI: http://dx.doi.org/10.17951/ijsr.2015.4.1.7
Date of publication: 2015-08-10 11:19:05
Date of submission: 2015-08-10 10:46:39


Statistics


Total abstract view - 1205
Downloads (from 2020-06-17) - PDF - 0

Indicators



Refbacks

  • There are currently no refbacks.


Copyright (c) 2015 Nóra Obermayer-Kovács, Edit Komlósi, Cintia Cintia Szenteleki, Erika Viktória Tóth

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.