Provision of Public Administration Services through the ePUAP Platform on the Example of Provincial Offices for the Protection of Monuments in Poland

Abstract

The digital revolution, which began in the middle of the 20^th century, has led to social and technological changes, and consequently to the formation of an information society. The changing reality has not been without impact on the provision of public services. Thanks to the use of information and telecommunications technologies, e-government has been created. One of the basic tools used in Polish e-government is the ePUAP platform, used for electronic communication between petitioners and public administration bodies in a standardized way. Its importance has increased especially during the COVID-19 pandemic, in connection with the social isolation measures being introduced. The purpose of this article is to analyze the use of the ePUAP platform for the provision of public services on the example of provincial offices for the protection of monuments in Poland, based on research conducted and information obtained through access to public information. According to the author, the lack of publicly available, detailed statistical data on the ePUAP platform makes it difficult to assess its functioning in practice and to plan further measures for its development.