Human-Robot Interactions in the Workplace – Key Challenges and Concerns

Anna Agnieszka Rakowska


Theoretical background: The use of robots/AI in the workplace has grown rapidly in the last years. There is observed enlargement not only of the numbers of robots but also the quality of their functions and applications. Therefore, many questions of practical, scientific and moral nature have arisen. The flowering use of robots has drawn scientists’ attention to interactions between humans and robots. As a result, a new multidisciplinary research area – Human-Robot Interactions (HRI) – is growing. Representatives of HRI try to answer the questions like: How anthropomorphic features of robots may affect interactions between robots and employees? How are robots supposed to look and behave to make interactions more pleasant for employees? Can human cooperation with humanoid robots lead to the formation of socio-mechanical bonds?

Purpose of the article: The paper aims to identify determinants of human-robot interactions in the workplace and identify key research problems in this area.

Research methods: The method of a systematic review of the literature fulfiled the above-mentioned purpose. The Web of Science was chosen as the basic database. The list of publications from the Web of Science was supplemented with some other publications which were related to the topic.

Main findings: There are several factors that determine the perception and quality of HRI in the workplace. Especially trust, anthropomorphic features of the robot, and organizational assignment may decide about the human acceptance of the use of a non-human agent and HRI. The concept of social interaction with robots is at an initial stage yet. An adopted research paradigm also plays an important role. It seems that the classical assumptions of organizational sociology will not stand the test of time. Researchers and practitioners are facing new challenges. Especially there are some ontological questions that are not easy to be answered unanimously. Can we treat a robot as a mechanical device or rather as a member of a newly created community?


robots; AI; relationships; anthropomorphic features; agency

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Data publikacji: 2022-09-05 12:06:28
Data złożenia artykułu: 2022-04-25 09:51:10


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