Horizontal Trust and Intra-Group and Inter-Group Processes in Enterprises in Innovative Industries

Felicjan Bylok

Abstract


Theoretical background: Discussions on the search for factors to increase the company’s market position increasingly focus on intangible assets. One of them is trust, which, based on interpersonal cooperation within employee groups and organizations, supports the flow of knowledge and information necessary to create innovations. Therefore, it may become a key factor in increasing the company’s chances of gaining a competitive advantage on the market.

Purpose of the article: The aim of the article is to identify the connections between horizontal trust and group processes supporting the creation of innovations.

Research methods: The assumed goal was achieved thanks to the use of a survey method that was used to identify the attributes of organizational trust and their impact on intra- and inter-group processes in the surveyed enterprises in the innovative industry. The study was nationwide. The research frame included companies employing over 50 people in innovative industry enterprises. Based on the random selection method, a research sample was constructed consisting of 575 employees employed in enterprises from innovative industries, i.e. pharmacy, energy, automotive and IT.

Main findings: As a result of the research, the impact of organizational trust attributes on intra-group processes was identified, in particular on the quality of tasks performed requiring team cooperation, sharing knowledge with other colleagues and reducing opportunism in the team, as well as inter-group processes, including the flow of information and cooperation between employee teams, departments in the company, creating innovations in cooperation with other teams. The research results provide knowledge on the use of organizational trust attributes that can be used to build an organizational culture based on trust in enterprises. In a cognitive sense, the research results contribute to understanding the role of organizational trust in activities to create innovation.


Keywords


organizational trust; horizontal trust; group processes; enterprise

Full Text:

PDF

References


Agbejule, A., Rapo, J., & Saarikoski, L. (2021). Vertical and horizontal trust and team learning: The role of organizational climate. International Journal of Managing Projects in Business, 14(7), 1425–1443. https://doi.org/10.1108/IJMPB-05-2020-0155

Ahteela, R., & Vanhala, M. (2018). HRM bundles and organizational trust. Knowledge and Process Management, 25(1), 3–11. https://doi.org/10.1002/kpm.1561

Bentzen, T.Ø. (2022). The tripod of trust: A multilevel approach to trust-based leadership in public organizations. Public Management Review, Latest Articles. Advance online publication. https://doi.org/10.1080/14719037.2022.2132279

Bylok, F., & Kuceba, R. (2021). The impact of trust on the creation of knowledge and innovation in enterprises. In A. Garcia-Perez & L. Simkin (Eds.), Proceedings of 22nd European Conference in Knowledge Management (pp. 130–137). Academic Conferences and Publishing International.

Caban-Piaskowska, K., & Gwarda-Gruszczyńska, E. (2013). Współpraca a innowacyjne przedsiębiorstwa. Acta Universitatis Lodziensis Folia Oeconomica, 283, 69–58.

Colquitt, J.A., LePine, J.A., Zapata, C.P., & Wild, R.E. (2011). Trust in typical and high-reliability contexts: Building and reacting to trust among firefighters. Academy of Management Journal, 54, 999–1015. https://doi.org/10.5465/amj.2006.0241

Costa, A.C., & Anderson, N. (2011). Measuring trust in teams: Development and validation of a multifaceted measure of formative and reflective indicators of team trust. European Journal of Work and Organizational Psychology, 20(1), 119–154. https://doi.org/10.1002/job.2436

Cummings, L.L., & Bromiley, P. (1996). The organizational trust inventory (OTI): Development and validation. In R.M. Kramer, T.R. Tyler (Eds.), Trust in Organizations: Frontiers of Theory and Research (pp. 302–330). Sage.

Darrough, O. (2008). Trust and Commitment in Organizations. VDM Dr Muller.

Dirks, K.T., & Ferrin, D.L. (2001). The role of trust in organizational settings. Organization Science, 12(4), 450–467.

Feitosa, J., Grossman, R., Kramer, W.S., & Salas, E. (2020). Measuring team trust: A critical and meta-analytical review. Journal of Organizational Behavior, 41(5), 479–501. https://doi.org/10.1002/job.2436

Guinot, J., & Chiva, R. (2019). Vertical trust within organizations and performance: A systematic review. Human Resource Development Review, 18(2), 196–227. https://doi.org/10.1177/1534484319842992

Hakanen, J.J., Bakker, A.B., & Schaufeli, NW.B.N. (2006). Burnout and employee engagement among teachers. Journal of School Psychology, 43, 495–513. https://doi.org/10.1016/j.jsp.2005.11.001

Hsu, M.H., & Chang, C.M. (2014). Examining interpersonal trust as a facilitator and uncertainty as an inhibitor of intra-organisational knowledge sharing. Information Systems Journal, 24(2), 119–142. https://doi.org/10.1111/isj.12000

Hughes, M., Rigtering, J.P.C., Covin, J.G., Bouncken, R.B., & Kraus, S. (2018). Innovative behaviour, trust and perceived workplace performance. British Journal of Management, 29(4), 750–768. https://doi.org/10.1111/1467-8551.12305

Islam, M.N., Furuoka, F., & Idris, A. (2021). Mapping the relationship between transformational leadership, trust in leadership and employee championing behavior during organizational change. Asia Pacific Management Review, 26(2), 95–102. https://doi.org/10.1016/j.apmrv.2020.09.002

Kim, S., Jung, K., Noh, G., & Kang, L.K. (2019). What makes employees cynical in public organizations? Antecedents of organizational cynicism. Social Behavior and Personality: An International Journal, 47(6), 1–10. https://doi.org/10.2224/sbp.8011

Krot, K., & Lewicka, D. (2016). Zaufanie w organizacji innowacyjnej. C.H. Beck.

Lau, D.C., & Liden, R.C. (2008). Antecedents of coworker trust: Leaders’ blessings. Journal of Applied Psychology, 93(5), 1130–1138. https://doi.org/10.1037/0021-9010.93.5.1130

Lewicka, D. (2012). Relacje między zaufaniem horyzontalnym, współpracą i kulturą proinnowacyjną. Organizacja i Kierowanie, 3, 11–25.

Lewicka, D., Karp-Zawlik, P., & Pec, M. (2017). Organizational trust and normative commitment. Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia, 71(3), 71–83. https://doi.org/10.17951/h.2017.51.3.71

Malik, A., Singh, P., & Chan, C. (2017). High potential programs and employee outcomes: The roles of organizational trust and employee attributions. Career Development International, 22(7), 772–796. https://doi.org/10.1108/CDI-06-2017-0095

Mayer, R.C., Davis, J.H., & Schoorman, F.D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. https://doi.org/10.5465/AMR.2007.24348410

McKnight, D.H., Cummings, L.L., & Chervany, N.I. (1998). Initial trust formation in new organisational relationships. Academy of Management Review, 23(3), 473–490. https://doi.org/10.2307/256727

Naber, A.M., Payne, S.C., & Webber, S.S. (2018). The relative influence of trustor and trustee individual differences on peer assessments of trust. Personality and Individual Differences, 128, 62–68. https://doi.org/10.1016/j.paid.2018.02.022

Nerstad, C.G.L., Searle, R.H., Cerne, M., Dysvik, A., Skerlavaj, M., & Scherer, R. (2018). Perceived mastery climate, felt trust, and knowledge sharing. Journal of Organizational Behavior, 39(4), 429–447. https://doi.org/10.1002/job.2241

Ouakouak, M.L., & Ouedraogo, N. (2019). Fostering knowledge sharing and knowledge utilization: The impact of organizational commitment and trust. Business Process Management Journal, 25(4), 757–779. https://doi.org/10.1108/BPMJ

Ömüriş, E., Erdem, F., & Özen Aytemur, J. (2020). The relationship between cooperative and competitive behavioral tendencies and trust in coworkers. Evidence-based HRM, 8(3), 345–360. https://doi.org/10.1108/EBHRM-03-2020-0034

Paliszkiewicz, J. (2013). Zaufanie w zarządzaniu. Wyd. Nauk. PWN.

Paliszkiewicz, J., Gołuchowski, J., & Koohang, A. (2015). Leadership, trust and knowledge management in realtion to organizational performance: Developing an instrument. Online Journal of Applied Knowledge Management, 3(2), 19–35.

Qiu, S., Alizadeh, A., Dooley, L.M., & Zhang, R. (2019). The effects of authentic leadership on trust in leaders, organizational citizenship behavior, and service quality in the Chinese hospitality industry. Journal of Hospitality and Tourism Management, 40, 77–87. https://doi.org/10.1016/j.jhtm.2019.06.004

Ramos, J.R., Ferreira, M.C., & Martins, L.F. (2021). Person-organization fit and turnover intentions: Organizational trust as a moderator. Psico-USF, 26(4), 707–771. https://doi.org/10.1590/1413-82712021260409

Rudzewicz, A. (2016). Zaufanie wewnętrzne i zewnętrzne w przedsiębiorstwie. Studia Ekonomiczne. Zeszyty Naukowe Uniwersytetu Ekonomicznego w Katowicach, 255, 261–269.

Rutten, W., Blaas-Franken, J., & Martin, H. (2016). The impact of (low) trust on knowledge sharing. Journal of Knowledge Management, 20(2), 199–214. https://doi.org/10.1108/JKM-10-2015-0391

Tan, H.H., & Lim, A.K. (2009). Trust in coworkers and trust in organizations. The Journal of Psychology, 143(1), 45–66. https://doi.org/10.3200/JRLP.143.1.45-66

Tyler, T.R. (2003). Trust within organisations. Personnel Review, 32(5), 556–568. https://doi.org/10.1108/00483480310488333

Vanneste, B.S. (2016). From interpersonal to interorganisational trust: The role of indirect reciprocity. Journal of Trust Research, 6(1), 7–36. https://doi.org/10.1080/21515581.2015.1108849

Vidotto, G., Vicentini, M., Argentero, P., & Bromiley, P. (2008). Assessment of organizational trust: Italian adaptation and factorial validity of the organizational trust inventory. Social Indicators Research, 88, 563–575. https://doi.org/10.1007/s11205-007-9219-y

Yu, M.-C., Mai, Q., Tsai, S.-B., & Dai, Y. (2018). An empirical study on the organizational trust, employee-organization relationship and innovative behavior from the integrated perspective of social exchange and organizational sustainability. Sustainability, 10(3), 864. https://doi.org/10.3390/su10030864




DOI: http://dx.doi.org/10.17951/h.2024.58.2.27-42
Date of publication: 2024-07-05 15:44:47
Date of submission: 2023-10-21 15:55:11


Statistics


Total abstract view - 223
Downloads (from 2020-06-17) - PDF - 0

Indicators



Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Felicjan Bylok

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.