The Influence of New Media on the Customer’s Behavior on the Market

Agnieszka Chęcińska-Zaucha

Abstract


The aim of the research, the results of which are presented in this paper, was to determine factors responsible for the effective employment of new media in the process of making purchasing decisions. The article consists of two parts. The first one presents a review of the literature on the subject, the scope of which comprises the issues concerning the employment of new technologies – new media – in building relationships with customers in individual marketing (B2C). The second part contains the results of the research demonstrating the impact of advertisements appearing through new media on purchasing decisions of customers of B2C market.

Keywords


new media; relationship marketing; Internet

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References


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DOI: http://dx.doi.org/10.17951/h.2015.49.3.29
Data publikacji: 2015-08-12 10:29:38
Data złożenia artykułu: 2015-08-11 10:35:54


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